At Supabottle, we stand behind the quality and functionality of our Smart Water Bottles and other products. Please review our Warranty Policy for details on warranty coverage and the return/refund process.

1. Smart Water Bottles Warranty:

  • For Smart Water Bottles, if the product is not modified, altered, or undamaged (no water damage, falls, breakage, or short circuits due to using a damaged charger), customers are eligible for a 6-month warranty period from the date of purchase.
  • During this warranty period, customers can claim warranty services for any issues arising from manufacturing defects or malfunctions.

2. Other Products Return/Refund Policy:

  • For all other products, customers have the right to return or request a refund within 3 days of receiving the product if it is found to be faulty or there is a mistake in customization from our end.
  • The 3-day window allows customers to thoroughly inspect the product and report any concerns related to product quality or customization errors.

3. Warranty and Return Process:

  • Smart Water Bottles:
    • Eligible for a 6-month warranty period.
    • To claim warranty services, contact Customer Service at [support@supabottle.com] or 01648892621.
    • Provide order number, details of the issue, and any necessary documentation.
    • Warranty claims will be processed for valid cases.
  • Other Products:
    • Return or refund requests must be made within 7 days of receiving the product.
    • Contact Customer Service at [support@supabottle.com] or 01648892621 to initiate the process.
    • Provide order number, details of the issue, and any necessary documentation.
    • Returns/refunds will be processed for valid cases.

4. Exclusions from Warranty/Return Coverage:

  • Damages resulting from water exposure, falls, breakage, altering, modifying, or use of damaged chargers are not covered under Smart Water Bottles warranty.
  • For other products, damages not related to manufacturing defects or customization errors are not eligible for return/refund.

5. Return Shipping:

6. Inspection and Resolution:

  • Upon receiving the returned product, our Quality Control team will inspect it for eligibility.
  • Valid warranty claims will result in repair, replacement, or refund as deemed appropriate.

7. Contact Information:

Supabottle reserves the right to update or modify this Warranty Policy at any time. Please check our website or contact Customer Service for the most current information.

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