WARRANTY POLICY

At Supabottle, we stand behind the quality and functionality of our Smart Water Bottles and other products. Please review our Warranty Policy for details on warranty coverage and the return/refund process.

1. Smart Water Bottles Warranty:

• For Smart Water Bottles, if the product is not modified, altered, or undamaged (no water damage, falls, breakage, or short circuits due to using a damaged charger), customers are eligible for a 6-month warranty period from the date of purchase.
• During this warranty period, customers can claim warranty services for any issues arising from manufacturing defects or malfunctions.

2. Other Products Return/Refund Policy:

• For all other products, customers have the right to return or request a refund within 3 days of receiving the product if it is found to be faulty or there is a mistake in customization from our end.
• The 3-day window allows customers to thoroughly inspect the product and report any concerns related to product quality or customization errors.

3. Warranty and Return Process:

• Smart Water Bottles:
  • Eligible for a 6-month warranty period.
  • To claim warranty services, contact Customer Service at [support@supabottle.com] or 01648892621.
  • Provide order number, details of the issue, and any necessary documentation.
  • Warranty claims will be processed for valid cases.
• Other Products:
  • Return or refund requests must be made within 7 days of receiving the product.
  • Contact Customer Service at [support@supabottle.com] or 01648892621 to initiate the process.
  • Provide order number, details of the issue, and any necessary documentation.
  • Returns/refunds will be processed for valid cases.

4. Exclusions from Warranty/Return Coverage:

• Damages resulting from water exposure, falls, breakage, altering, modifying, or use of damaged chargers are not covered under Smart Water Bottles warranty.
• For other products, damages not related to manufacturing defects or customization errors are not eligible for return/refund.

5. Return Shipping:

• Visit Return and Replacement Policy for more information.

6. Inspection and Resolution:

• Upon receiving the returned product, our Quality Control team will inspect it for eligibility.
• Valid warranty claims will result in repair, replacement, or refund as deemed appropriate.

7. Contact Information:

• For warranty claims or return/refund inquiries, contact Customer Service at [support@supabottle.com].

Supabottle reserves the right to update or modify this Warranty Policy at any time. Please check our website or contact Customer Service for the most current information.